Terms of Service (AGB)

Corporate LLM is a software-as-a-service platform operated by RelationFlow Ltd. for the use of AI models and AI-supported applications. The platform is offered exclusively for business purposes.

The following Terms of Service (Allgemeine Geschäftsbedingungen, AGB) apply to all contracts between:

RelationFlow Ltd.
Anthypolochagou Georgiou M. Savva 26, Office 1-2
8201 Paphos, Cyprus (CY)
hereinafter the “Provider” – and the users of the platform – hereinafter the “Customer”.

In addition, the Privacy Policy and the data processing agreement (DPA, German: Auftragsverarbeitungsvereinbarung, AVV) apply.

1.1 “Authorized User” means any natural person to whom the Customer has granted access to use the Services in accordance with these Terms of Service.

1.2 “Usage Quota” means the scope of use of the AI applications via the platform included in the respective plan. The specific scope results from the service description of the selected plan.

1.3 “Confidential Information” means all information, documents and files disclosed by one party to the other party in written, electronic, oral or other form which are designated as confidential by the disclosing party or which, by their nature, are to be treated as confidential.

1.4 “Customer” means the natural or legal person specified as the customer in the respective ordering process who is acting as an entrepreneur (Unternehmer) in doing so (see Clause 2.1).

1.5 “Customer Data” means all data that the Customer or its Authorized Users enter into or upload to the platform in the course of using the Services.

1.6 “Documentation” means the technical and functional documentation relating to the Services provided by the Provider, including the help pages and guides available on the website.

1.7 “Effective Date” means the time at which the contract is concluded by completing the registration or ordering process.

1.8 “Intellectual Property” means all patents, copyrights, trademarks, registered designs and other industrial property rights as well as all associated exploitation and usage rights.

1.9 “Services” means (i) the provision of access to AI applications of various providers via the platform, (ii) the hosting of the data processed in this context and (iii) any additional functions in accordance with the service description on the website.

1.10 “AI Providers” means the third-party providers whose AI models are accessible via the platform.

1.11 “Platform”means the online platform operated under the name “Corporate LLM”, through which the Customer is given access to AI applications of the AI Providers.

1.12 “Term” means the contract term in accordance with the selected plan, including any renewal periods.

1.13 “Provider” means RelationFlow Ltd. Anthypolochagou Georgiou M. Savva 26, Office 1-2 8201 Paphos, Cyprus (CY).

1.14 “Own Model (Bring Your Own Model)” means an AI model of a third-party provider chosen by the Customer itself, which the Customer integrates via the platform by depositing its own endpoint (URL) and its own access key (API key).

2.1The Provider’s Services are directed exclusively at entrepreneurs (Unternehmer). An entrepreneur is any natural or legal person who, when concluding this contract, acts in the exercise of their commercial or self-employed professional activity. By concluding the contract, the Customer confirms that it is acting in the exercise of its commercial or self-employed professional activity.

2.2The Customer’s own general terms and conditions are hereby objected to. They only become part of the contract if the Provider has expressly agreed to their validity in writing.

2.3 The contract is concluded as follows:

a) Self-service: By completing the registration process on the platform, the Customer submits a binding offer. The contract is concluded upon activation of the customer account by the Provider, which as a rule takes place automatically and immediately. If the Customer selects a different plan, this also constitutes a binding offer by the Customer. An upgrade to a higher-value plan takes effect immediately after confirmation by the Provider; the remuneration is charged pro rata for the remaining billing period. A downgrade to a lower plan takes effect at the end of the current billing period.

b) Individual agreement: For customers who wish to receive individual setup or consulting, the contract may also be concluded by way of a separate order confirmation from the Provider.

2.4 The Provider offers various plans, including paid plans as well as a free entry-level plan. Use of the free plan is also subject to these Terms of Service.

2.5 Subject to availability, the Provider may offer the Customer an extension of the scope of services or a change of plan. The Customer may extend an existing contract or change the plan by placing a corresponding order.

2.6 The description of the Services on the website and in the Documentation does not constitute a guarantee in the legal sense, unless expressly designated as such in writing.

2.7 The Customer is obliged to establish the technical requirements necessary to use the platform (in particular: internet access, an up-to-date web browser).

3.1The Customer must create an account in order to use the platform. The Customer undertakes to keep its account information up to date, correct and complete at all times. The Customer is responsible for maintaining the confidentiality of its access credentials and will inform the Provider without undue delay as soon as it becomes aware of any loss, misuse or unauthorized disclosure of its access credentials. The Provider is not liable for damage resulting from the Customer’s breach of these obligations.

3.2 The following provisions apply to the various plans:

a) Single-user plans (one user seat): The user account is intended exclusively for use by a single natural person. Passing on access credentials to third parties or sharing the account is not permitted.

b) Enterprise plans: The Customer may, as administrator, invite additional Authorized Users to the platform. Each added user is billed in accordance with the applicable price list. Unused user seats within the booked quota may be reassigned at no additional cost.

3.3 The following are deemed Authorized Users under Enterprise plans:

• employees of the Customer,
• employees of affiliated companies within the meaning of §§ 15 et seq. AktG (German Stock Corporation Act), provided that they are added as users by the Customer via the platform and billed in accordance with the applicable price list,
• external service providers or freelancers acting on behalf of the Customer.

3.4 The use of a user account by several persons (account sharing) is expressly prohibited. Each user account may only be used by the person for whom it was set up.

3.5 The Customer is obliged to inform its Authorized Users, before they begin using the platform, of the rights and obligations agreed in these Terms of Service. The Customer is liable for breaches of duty by its Authorized Users as for its own conduct.

3.6 Insofar as the Provider offers API access to the platform in the future, the following provisions apply: API keys must be treated as confidential and must not be passed on to unauthorized third parties. Use of the API access is also subject to these Terms of Service and, where applicable, supplementary technical terms of use.

3.7 The Customer is obliged to take appropriate security measures to protect its account. These include in particular:

a) the use of strong, unique passwords for the user account on the platform and the activation of the two-factor authentication offered by the platform; the Customer shall furthermore ensure that the platform is accessed only via appropriately secured end devices;

b) the prompt installation of security updates on the end devices used by the Customer;

c) the immediate reporting of security incidents or suspected unauthorized access to the Provider;

d) refraining from passing on API keys or other access credentials to unauthorized third parties.

3.8The Provider is entitled to temporarily block the Customer’s access to its user account, in whole or in part, if

a) there is a reasonable suspicion of unlawful use or unlawful activity,

b) a significant breach of this contract or of applicable law exists or is suspected, or

c) there are indications of unauthorized access to the user account or another threat to IT security.

3.9 In a case under Clause 3.8, the Provider will inform the Customer without undue delay of the blocking and its reasons, using the e-mail address provided during the registration process. The Provider will give the Customer the opportunity to respond to the allegations within a reasonable period and, where applicable, to explain or remedy the alleged breach, to the extent possible. The Provider will limit the blocking to the necessary extent and the required duration. The Provider will reactivate the user account without undue delay as soon as

a) the suspicion has proven to be unfounded, or

b) the Customer has remedied the identified breach and no further grounds for blocking exist.

3.10If a blocking of the user account continues uninterrupted for more than 30 calendar days, the Customer is entitled to terminate the contract for good cause with immediate effect. The Provider’s right to extraordinary termination for good cause and other statutory rights remain unaffected.

4.1 Use of the platform is subject to the following restrictions. The Customer undertakes not to use the platform to:

a) violate applicable law, in particular criminal law, data protection law or the rights of third parties;

b) generate, store or transmit content that is unlawful, racist, hateful, insulting, defamatory, obscene, discriminatory, glorifying violence or pornographic;

c) infringe the personality rights, copyrights or other protected rights of third parties;

d) distribute malware, viruses, trojans or similar harmful programs;

e) send unsolicited bulk messages (spam);

f) impair the integrity, security or availability of the platform.

4.2 In addition, the Customer is prohibited from:

a) circumventing or attempting to circumvent the security mechanisms and policies of the AI models (“jailbreaking”);

b) using the platform to generate disinformation, fake news or manipulative content;

c) making automated bulk requests that go beyond the intended use (in particular scraping or botting);

d) using the platform to create content that violates the usage policies of the respective AI Providers. In this respect, the current usage policies available at the following locations apply:

• For OpenAI: openai.com/de-DE/policies/usage-policies
• For Anthropic: anthropic.com/legal/aup
• For Google: policies.google.com/terms/generative-ai/use-policy
• For Mistral: legal.mistral.ai/terms

4.3 Use of the platform to provide services to third parties (e.g. by agencies) is permitted, provided that the Customer ensures compliance with these Terms of Service by its end customers.

4.4 The Provider does not monitor the content generated by the Customer or its Authorized Users. Responsibility for compliance with statutory provisions and these Terms of Service lies with the Customer.

4.5 The Provider is entitled to remove Customer Data or content without liability if:

a) there is a reasonable suspicion that the platform is being used in breach of these Terms of Service or applicable law;

b) this is required by order of an authority or to comply with statutory provisions.

The Provider will inform the Customer of such measures to the extent legally permissible and reasonable.

5.1The Provider expressly advises the Customer that content generated by AI applications may contain errors, inaccuracies or outdated information. This is automatically generated content that is not reviewed or verified by the Provider. The Customer is obliged to independently review all AI-generated content before using it. The Provider assumes no liability for damage arising from the use of, or reliance on, AI-generated content. Use is at the Customer’s own risk.

5.2 The AI applications available via the platform are operated by third-party providers. The Provider has no influence on the specifications, functions or availability of these AI applications and assumes no warranty in this respect.

5.3 The Provider is entitled to expand the range of available AI models at any time. The Provider may remove or replace individual AI models if the respective AI Provider no longer makes the model in question available or if its terms of use no longer permit continued provision via the platform. The Provider will inform the Customer of the removal of an AI model. If an AI model is removed that is essential to the plan selected by the Customer, the Customer has a special right of termination effective as of the time of removal.

5.4 The Provider is entitled to regularly update and further develop the platform. The Customer is obliged to install provided updates in a timely manner; the Provider assumes no warranty for the operation of outdated versions of the application. All updates are subject to these Terms of Service. There is no obligation to further develop the platform.

5.5 The Provider provides the platform with an availability of 98% per calendar month. Availability is calculated as the total minutes of a calendar month minus the minutes of unplanned unavailability, divided by the total minutes of the calendar month.

5.6 Planned maintenance work will be announced to the Customer at least 24 hours in advance by e-mail or via the platform. The Provider endeavors to carry out maintenance work at times that minimize the impact on users. Periods of planned maintenance do not count as unavailability within the meaning of Clause 5.5. In addition, periods of unscheduled maintenance work that becomes necessary due to defects or risks do not count as unavailability within the meaning of Clause 5.5. Maintenance work and outages of the AI Providers may result in individual AI models being temporarily unavailable within the platform.

5.7 The availability commitment does not apply to unavailability caused by:

a) circumstances outside the Provider’s sphere of influence, in particular force majeure or disruptions of the internet infrastructure;

b) acts or omissions of the Customer or third parties;

c) disruptions at the AI Providers or hosting partners;

d) suspension of access pursuant to Clause 3.8 of these Terms of Service.

5.8 For users of the free entry-level plan, no guaranteed availability applies, in deviation from Clauses 5.5 to 5.7.

5.9 Insofar as the Provider provides an on-premises solution, the Customer is responsible for providing and operating the required infrastructure (in particular hardware, network, security updates, data backups and remote access for the Provider). The Provider is not liable for limitations attributable to a failure to fulfill these obligations. Details may be regulated in a separate service description.

5.10 Own Models (Bring Your Own Model)

a) Insofar as the Provider makes this function available in the selected plan, users of the Customer authorized to do so (administrators) may integrate Own Models. Requests to an Own Model are forwarded exclusively to the third-party provider specified by the Customer and are billed by the respective third-party provider via the Customer’s access key. Use of Own Models is not counted towards the Usage Quota (Clause 8.3).

b) The Customer selects the third-party provider on its own responsibility and is solely responsible for the permissibility of the use under data protection law, in particular for the location and suitability of the third-party provider, for any data processing agreement required with that provider, and for compliance with its terms of use and costs. With respect to the third-party provider integrated by the Customer, the Provider is not a processor of the Customer; the data processing agreement concluded between the Provider and the Customer does not extend to processing by the Own Model.

c) The Provider stores the deposited access key in encrypted form and uses it exclusively for outgoing requests to the third-party provider specified by the Customer. The Customer is responsible for the secrecy and validity of its access key and may change or revoke it at any time.

d) The Provider does not use the content processed via Own Models for training purposes and does not log it beyond the processing required to provide the platform; the storage of chat histories is governed by Clause 12.

e) The Provider assumes no warranty and no liability for the availability, function, quality, lawfulness or costs of the Own Model integrated by the Customer; Clauses 5.2 and 9.5 apply accordingly.

6.1 Upon request, the Provider may offer the Customer consulting services, in particular:

• Initial setup and onboarding of the platform
• Training for employees
• Individual configuration and customizations
• Ongoing support

The nature, scope and remuneration of the consulting services are agreed individually.

6.2 Consulting services are provided as services (Dienstleistungen). What is owed is careful performance, not a specific outcome, unless expressly agreed otherwise in writing.

6.3 The Customer shall designate a contact person and shall provide the information and access required for performance in good time. Delays attributable to a lack of cooperation by the Customer are not borne by the Provider.

6.4 All content created by the Provider in the course of the consulting services (e.g. documentation, configurations, training materials) remains the intellectual property of the Provider. The Customer is granted a simple, non-transferable right of use for internal purposes.

7.1 The Provider makes the platform available to the Customer under a software-as-a-service model. The Provider grants the Customer a non-exclusive, revocable and non-sublicensable right to use the platform during the contract term.

7.2 The right of use covers use for internal business purposes as well as for providing services to third parties.

7.3 The Customer may also use the platform for affiliated companies within the meaning of §§ 15 et seq. AktG (German Stock Corporation Act). Each user of an affiliated company must be added as an Authorized User pursuant to Clause 3.2 b) and is billed in accordance with the applicable price list. Responsibility for compliance with these Terms of Service by affiliated companies lies with the Customer.

7.4 A transfer of the contract to a third party is permitted only with the prior written consent of the Provider. Consent will not be unreasonably withheld in the event of a sale of the business or a restructuring.

7.5The Customer retains all rights to the content it creates using the platform (outputs), to the extent that such rights accrue to the Customer under applicable law and the terms of use of the respective AI Providers. The Provider asserts no ownership claims to the Customer’s outputs. The Customer is itself responsible for examining whether copyrights or industrial property rights arise in the output and whether the output infringes copyrights or industrial property rights of third parties.

7.6 The Customer grants the Provider the right to use the Customer Data and outputs to the extent required for the provision and operation of the platform.

7.7 The Customer acknowledges that all rights to the platform, including the source code, the Documentation and all further developments, remain with the Provider. The Customer is not granted any rights beyond the right of use expressly granted in these Terms of Service.

8.1The Customer pays the Provider the remuneration in accordance with the selected plan. The current prices can be viewed on the Provider’s website. Billing takes place monthly or annually, depending on the selected plan.

8.2All payments are due in advance, unless otherwise provided in these Terms of Service (in particular in the case of usage-based billing pursuant to Clause 8.4). Payment processing is handled via the payment service provider Stripe. The Customer agrees to Stripe’s terms of use to the extent that they are relevant to payment processing.

8.3The remuneration for the paid plans is based on the number of booked user seats. Each user seat includes a reasonable Usage Quota for the use of the AI applications (fair use). The Provider is entitled to reasonably limit usage per user seat within certain periods – in particular within a multi-hour and a weekly time window – in order to ensure stable operation and consistent availability for all customers. If the Usage Quota is exhausted within a time window, the Provider may reasonably throttle usage until the start of the next time window or temporarily redirect it to more resource-efficient AI models; this does not entail a complete exclusion from use. The specific scope of the Usage Quota results from the service description of the respective plan.

8.4 Insofar as the Customer uses usage-based additional functions that are not covered by the Usage Quota of the selected plan (pay-per-use), these are billed according to actual usage in accordance with the applicable price list. Billing takes place retrospectively for the respective billing period.

8.5 All prices stated are exclusive of statutory value added tax, where applicable.

8.6 The Provider is entitled to adjust prices under the following conditions:

a) If the prices of the AI Providers for the AI models provided via the platform increase, the Provider is entitled to adjust prices in line with the cost increase.

b) If the functional scope of the platform is significantly expanded, the Provider is entitled to adjust prices appropriately.

c) If the cost index relevant to the operation of the platform (in particular for hosting costs and IT personnel costs) has risen by more than 5% compared to the level at the time the contract was concluded or at the time of the last adjustment, the Provider is entitled to adjust prices to the extent of the index increase. Price adjustments under this letter c) are permitted at most once within twelve months.

Price adjustments will be communicated to the Customer by e-mail with a notice period of at least six weeks. The notification will state the reason for and the extent of the adjustment. In the event of price increases, the Customer has a special right of termination effective as of the time the change takes effect.

8.7 In the event of default in payment, the Provider is entitled to block access to the platform until the outstanding payments have been settled in full.

8.8 Remuneration already paid will not be refunded upon termination or ending of the contract.

8.9 The Customer may only set off claims that are undisputed or have been finally and bindingly established by a court, and may base a right of retention only on such claims.

9.1 The Provider warrants that, during the contract term, the platform substantially fulfills the functions described in the Documentation.

9.2 The Customer is obliged to report any defects that occur without undue delay, with a precise description of the problem, by e-mail to support@corporatellm.de. Upon receipt of a defect report, the Provider will endeavor to remedy the defect within a reasonable period.

9.3 Requests from Enterprise customers are prioritized in processing. Users of the free entry-level plan have no claim to processing within a specific time.

9.4 Rectification may also consist of the Provider showing the Customer reasonable ways to work around the effects of the defect (workaround).

9.5 The Provider assumes no warranty for:

a) disruptions or outages caused by the AI Providers;

b) disruptions or outages of the underlying cloud infrastructure;

c) defects attributable to use by the Customer in breach of the contract;

d) incompatibilities with the Customer’s hardware or software that does not meet the system requirements.

9.6 In addition, the following applies:

a) Strict liability (liability irrespective of fault) for initial defects is excluded.

b) If rectification finally fails after a reasonable period, the Customer may terminate the contract. Further claims based on defects are excluded, unless otherwise provided in Clause 13 (Limitation of Liability).

c) The limitation period for claims based on defects is one year from provision of the service. This does not apply in cases of intent, gross negligence or fraudulent concealment of a defect.

10.1The Customer agrees that the Provider may use the Customer’s name and/or logo for marketing purposes, in particular as a reference on the website or in advertising materials. In addition, the Provider is entitled to use content created by the Customer that does not contain business-critical or personal data, in anonymized form, for marketing and reference material. The Customer may object to this use at any time in writing.

10.2 Insofar as the Customer provides the Provider with feedback, suggestions for improvement or feature requests, the Customer grants the Provider the unrestricted, royalty-free and perpetual right to use this feedback at its own discretion, without attribution of the source and without any obligation to pay remuneration.

10.3 Should a third party assert claims that conflict with the use of the platform (e.g. due to infringement of protected rights), the Customer is obliged to inform the Provider without undue delay in writing. The Customer will not acknowledge any claims or enter into any settlements without consulting the Provider.

10.4 If a third party asserts claims against the Customer based on an infringement of protected rights by the platform, the Provider will support the Customer in defending against such claims to the extent reasonable.

11.1 The parties undertake to treat all Confidential Information of the respective other party as confidential and to use it exclusively for the purposes of performing the contract.

11.2 Confidential Information is all information designated as confidential by a party or which, by its nature, is to be treated as confidential, in particular trade secrets, technical data, customer data and pricing information.

11.3 The confidentiality obligation does not apply to information that:

a) was already publicly known at the time of disclosure or becomes publicly known through no fault of the receiving party;

b) was already known to the receiving party prior to disclosure;

c) was lawfully communicated to the receiving party by a third party without any confidentiality obligation;

d) was developed by the receiving party independently and without use of the other party’s Confidential Information.

11.4 The disclosure of Confidential Information to subcontractors (in particular cloud providers and payment service providers) is permitted to the extent required for the provision of the Services and provided that the subcontractor is subject to a corresponding confidentiality obligation.

11.5 Statutory disclosure obligations remain unaffected. The disclosing party will inform the other party of such disclosure to the extent legally permissible.

11.6 The confidentiality obligation continues during the contract term and for a period of three years after the end of the contract.

12.1 If the Customer enters personal data of third parties into the platform, it is obliged to inform the data subjects about the processing in accordance with the provisions of applicable data protection law. In this respect, the Provider acts as a processor in accordance with the data processing agreement (DPA). The Customer is itself responsible for examining and ensuring that it complies with the GDPR when processing specific personal data with the platform. Under data protection law, the Provider is responsible only for the basic provision of the platform in accordance with the DPA, but not for specific data processing operations that the Customer carries out using the platform.

12.2 The Customer is solely responsible for all data that it or its Authorized Users enter into the platform (Customer Data). The Customer ensures that the Customer Data does not violate applicable law, in particular data protection laws, copyrights or other rights of third parties.

12.3 The Customer grants the Provider a non-exclusive, royalty-free license to use the Customer Data to the extent required for the provision and operation of the platform.

12.4 The Provider performs regular backups of the Customer Data. However, the Customer remains responsible for additionally backing up important data itself.

12.5 The Customer may export its data (in particular chat histories and generated content) at any time in JSON format.

12.6 After termination of the contract, the Customer Data will be automatically deleted within 30 days, unless statutory retention obligations prevent this. The Customer is responsible for exporting its data before the end of the contract.

12.7 The Customer indemnifies the Provider against all third-party claims asserted against the Provider on account of Customer Data, including claims for infringement of third-party rights, data protection violations or unlawful content. The indemnification also covers the reasonable costs of legal defense.

12.8 The processing of personal data by the Provider on behalf of the Customer is governed by the data processing agreement (DPA).

13.1 The Provider is liable without limitation in accordance with statutory provisions for damage arising from injury to life, body or health and for damage based on intent or gross negligence. The same applies to liability under the Produkthaftungsgesetz (German Product Liability Act) and in the event of fraudulent concealment of defects. For users of the free entry-level plan, Clause 13.1 constitutes the sole liability provision. In all other respects, liability towards users of the free entry-level plan is excluded.

13.2 In the event of slight negligence, the Provider is liable only for the breach of a material contractual obligation (Kardinalpflicht). Material contractual obligations are those whose fulfillment is a prerequisite for the proper performance of the contract in the first place and on whose observance the Customer may regularly rely.

13.3In the event of liability under Clause 13.2, the Provider’s liability is limited in amount to the remuneration paid by the Customer in the twelve months preceding the damaging event, but in any case to a maximum amount of EUR 10,000.

13.4 The Provider is not liable for damage arising from the use of, or reliance on, AI-generated content. The Customer is obliged to independently review all AI outputs before using them.

13.5 The foregoing exclusions and limitations of liability also apply in favor of the legal representatives, employees and vicarious agents of the Provider.

13.6 In the event of a breach of duty, the Customer bears the burden of proof for the existence of the breach of duty. The Provider bears the burden of proof for the absence of fault.

13.7 The Customer indemnifies the Provider against all third-party claims asserted against the Provider on account of the use of the platform by the Customer or its Authorized Users in accordance with the contract. The indemnification also covers the reasonable costs of legal defense. This indemnification does not apply to the extent that the Customer is not responsible for the infringement.

13.8 Claims arising from or in connection with this contract become time-barred within one year from the time at which the party entitled to the claim obtained knowledge of the circumstances giving rise to the claim or should have obtained such knowledge without gross negligence. This does not apply to claims arising from injury to life, body or health or in cases of intent or gross negligence.

14.1 The contract term depends on the selected plan:

a) For monthly billing, the term is one month.

b) For annual billing, the term is twelve months.

The contract is automatically renewed for the respective period unless it is terminated.

14.2 The Customer may terminate the contract at any time, without observing a notice period, effective as of the end of the current billing period. Termination is effected via the payment interface in the app.

14.3 After termination, access to the platform remains in place until the end of the paid billing period. Remuneration already paid is not refunded.

14.4 The Provider is entitled to extraordinary termination without observing a notice period if:

a) the Customer is in default of payment for more than 14 days despite a reminder;

b) the Customer breaches material provisions of these Terms of Service, in particular Clause 4 (Restrictions of Use);

c) insolvency proceedings are opened over the Customer’s assets or the opening of such proceedings is refused for lack of assets.

14.5 The following applies to the free entry-level plan:

a) The free entry-level plan may be ended by the Customer at any time by deleting the account.

b) The Provider reserves the right to end access to the free entry-level plan at any time and without stating reasons.

14.6 The right of both parties to extraordinary termination for good cause remains unaffected.

14.7 After termination of the contract, the Customer Data will be deleted after 30 days in accordance with Clause 12.6. The Customer is responsible for exporting its data before the end of the contract.

15.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

15.2 All disputes arising from or in connection with this contract will be finally decided in accordance with the Arbitration Rules of the German Arbitration Institute (Deutsche Institution für Schiedsgerichtsbarkeit e.V., DIS), to the exclusion of recourse to the ordinary courts. The arbitral tribunal consists of a sole arbitrator. The arbitrator should have particular expertise in the field of information technology or artificial intelligence. The place of arbitration is Munich.

15.3The Provider is entitled to amend these Terms of Service with a notice period of four weeks. The amendments will be communicated to the Customer by e-mail. If the Customer does not object to the amendments within four weeks of receipt of the notification, the amendments are deemed accepted. In the amendment notification, the Provider will draw the Customer’s attention to the significance of remaining silent.

15.4 In the event of material amendments that unreasonably disadvantage the Customer, the Customer has a special right of termination effective as of the time the amendment takes effect.

15.5 Communication between the Provider and the Customer takes place by e-mail. The Customer is obliged to keep a current e-mail address on file in its customer account.

15.6 These Terms of Service are drawn up in the German language. The German version is authoritative.

15.7 Should any provision of these Terms of Service be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a provision is deemed agreed that comes closest to the economic purpose of the invalid provision.

15.8 The Provider is entitled to transfer rights and obligations under this contract, in whole or in part, to third parties. The Customer may transfer its rights and obligations under this contract only with the prior written consent of the Provider.